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Why is total owed deducting more that Total Owed? — Cloud Customer Connect
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Why is total owed deducting more that Total Owed?

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Summary:

We created Voluntary Deduction answering Yes to "Do you want to stop processing when the total owed is reached?" but deduction took more and put into negative arrears.

Content (required):

What other settings should we have considered? We do not want Arrears or Partials.

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