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Receivables Receipt Need to Be in cleared status in order to issue refund — Cloud Customer Connect
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Receivables Receipt Need to Be in cleared status in order to issue refund

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Summary: We need to issue a refund but because the receipt is not in cleared status we are unable to issue the refund.


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We currently do not reconcile our AR receipts in Cash Management (we reconcile AP). We need to issue a refund on an AR receipt. but per documentation the receipt needs to be in cleared status in order for us to do this. The bank statements for the receivables accounts are not imported and I do not see how I can clear the receipt manually without a bank statement.

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