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Performance Tile counting assignments based on the sum of a flex field by assignment. — Cloud Customer Connect
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Performance Tile counting assignments based on the sum of a flex field by assignment.

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Summary:

Since upgrading to 22A we're having trouble with a performance tile used to count assignments based on the sum of a flex field we've designed and I'm looking for a better way to do it. I can't think of why the upgrade would be the reason this calculation would work differently but I'm guessing it has to do with trying to count an attribute based on an aggregated value.

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We use OTBI to audit our assignment data and draw the attention of our users towards trouble areas so they can be corrected.

One of our audits is trying to catch cases where a worker could have multiple rows on the same assignment for a flex field we've designed. Each row is meant to account for a percentage of their split across departments. The sum of those rows adding up to 100%.

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