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Worker not able to provide final feedback

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We have workers/employee that cannot provide final feedback because their CONTINUE button is missing. There is no rhyme or reason as to the type of people that this CONTINUE button is affecting. Their Current Task is Provide Final Feedback. I've tried to move the tasks forward and back to no success. There are A LOT (dozens) of people this is affecting. This has been a problem since Oct 2021. I've checked the following with Oracle and we can't find anything; Performance Process Flows, Performance Templates, User Roles, feedback Privileges within User Roles, Individual User accounts, Scheduled Processes.

Any ideas?

Theresa

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