Still can't use the compute cloud

Summary:

i sent message tenancy and account email,

but, still can not use compute cloud

Content (required):

plz, check this url

: https://community.oracle.com/customerconnect/discussion/627709/my-instance-removed-and-can-not-make-instance#latest

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):