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Remittance Advice for Manual Payments — Cloud Customer Connect
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Remittance Advice for Manual Payments

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Hey,

Separate Remittance Advice ESS process do gets triggered when we run a payment through Submit Payment Process Request and can also be manually triggered by selecting the option print remittance.

But we can not see a "Send Separate Remittance Advice" process triggering when a manual payment is done through "Create Payment" and invoice is marked as paid.

Is this a standard functionality that remittance advice cannot be printed for manual payments or is there some other setup required for manual payments?


Thankyou,

Regards,

Kanika

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