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Securing Oracle CX Cloud Integrations

Accepted answer
edited Apr 25, 2022 8:06AM in Sales 2 comments


We have some integrations in place which are using basic authentication to connect to Oracle CX Cloud (INBOUND). We have one dedicated user for these Integrations.

We want to make process more secure. We compared JWT Custom Claims and OAuth in Security Console and found that INBOUND JWT is the way to go for this. OAuth and Custom claims are for Outbound. Documentation given is  https://docs.oracle.com/en/cloud/saas/applications-common/22b/facsa/configure-outbound-api-authentication-using-jwt-custom-claims.html#s20073312

I have following questions:

1. Do we have to enable SSO for JWT? If yes, what will happen to other users. (We have one user for Integration but technically anyone can use REST API to fetch data).

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