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Is it possible to change the default filter values selected for SR in Accounts details page layout?

Accepted answer


We are looking to show all the SRs for Accounts (open and closed) by default in Service Requests tab of Account.

At present by default Open SRs are shown and there is filter available to include all statuses after an account is opened. There is no option available in details page layout to modify this filter to include all statuses.

Can this be done?

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