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Alternate Approver is not working in one POD — Cloud Customer Connect
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Alternate Approver is not working in one POD

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Summary:

We have an issue where the alternate approver functionality isn't working for any compensation plan just in one POD. We've compared our setup as well as employee records, versions etc and the only difference is when performing the alternate hierarchy preview, we see the following difference.

"The worksheet manager isn't a part of the selected cycle"

Anyone know what this means and how to get the alternate hierarchy working? When checking the compensation plan summary, the original manager hierarchy is displayed.


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