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Few of the supporting references not populating in accounting tables from AHCS transaction tables

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We receive source feed file in the TO format to Oracle cloud AHCS and post the data to GL. But we recently observed that for one of the event types, 2 supporting references (out of all references coming in TO) are not populating in xla_ae_lines table from AHCS transaction tables. These supporting references are necessary for analyzing the balances in further downstream systems. This issue is not happening for other event types, only for one event type. These references are assigned to all Subledger Journal Entry rule sets created for all event types.

It seems weird but unable to understand what could be the reason. Raised an SR and waiting for an update and it is taking time.

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