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SR Support Delay

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Our team had an SR open since February for Account Misclassification and until now it has not been resolved. The tickets were escalated to 24/7 but there was conflict with timing differences. In addition, there were additional SRs open to get attention on this case. How can I escalate this further? We need an engineer that can take the case from beginning to end instead of the redundancy of steps offered by the different support engineers that is not moving us forward.

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