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Free tier suspended - how to fix

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Summary: yesterday i got a massage telling me about account suspension (not clear why). The result was my free instance were suspended. When i try to start a message inform me to unsuspend instance i need to contact support.. Support is only available to paid users. So i ask to became a paid user but after 24h i'm still waiting to be updated... It's frustrating. Any other way to fix it?

Thanks


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