I can not rest password

Summary:

I can not rest password

please help me to get access my account

when i try to rest the password i get

{
  "error" : "client error",
  "error_description" : "We are unable to recognize your browser. Please use a browser that you have previously logged in with."
}

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):