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Refund on the receipt not found

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edited Jun 17, 2022 8:20AM in Receivables & Collections 1 comment

Summary: Hi all!

Kindly note the following:


From receivable module --> go to account receivable --> taskbar --> manage receipt --> choose your receipt --> edit --> In receipt detail header --> actions --> more --> the "Issue Credit Card Refund" & "Create credit card charge back" cannot be selected.

Is it a role issue? if so can you please let me know what role should I give to the user.


Thank you for all the help and support !!


Kindly find attached a screenshots for reference.



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