Job Offer Letter problem

Summary:

Content (required):

Hello Guys,

We create the offer and extend it to the candidate, but even if we define the job offer letter template it doesn't arrive to email candidate, what could we do in order to receive the offer?

I hope in your help,

Best Regards,

Giuseppe

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):