Candidate doesn't receive job offer

Summary:

Content (required):

Hello everyone,

We are currently experiencing an issue with the job offer. We tried to manually extend the job offer letter to a candidate but for some reason the candidate never received the job offer letter.

Does anyone know why this might be happening?

Thank you,

Agapi

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):