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"Your account upgrade is in progress" taking a long time

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Summary:

I requested my account be upgraded from Free Tier to PAYG, but it hasn't happened yet.

Content (required):

My instance failed. I need to recover the data so I need another block volume, but I have ran out of allocatable storage in my free tier. I wanted to upgrade my account so I can recover the data urgently but the upgrade does not seem to be occurring.

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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