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Measure chat time

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edited Jul 19, 2022 6:15AM in Field Service 2 comments

Summary: The customer is carrying out an audit on OFS and is requesting an action/function/tool in OFS that allows them to measure the TMO of attention in the Collaboration groups and help desks.

Content (required): The customer is carrying out an audit on OFS and is requesting an action/function/tool in OFS that allows them to measure the TMO of attention in the Collaboration groups and help desks.


Version (include the version you are using, if applicable): 22.5.9


Code Snippet (add any code snippets that support your topic, if applicable):

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