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Can we create a new segment to a segmentable activity after completing the last segment? — Cloud Customer Connect
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Can we create a new segment to a segmentable activity after completing the last segment?

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Summary:

Hi Team,

I have a segmantable activity of duration 20 hours broken into 4 segments of 5 hours each. At the end of the last segment,I find out that I need a day more to complete the activity.So on completion I will not check 'Segmentable activity is finished' and give an additional 2 hours in 'Time to Complete'. If this is the case, will OFSC creates a new segment ?

I tried a POC on this and the new segment was not created. But I could see that the duration of master activity is updated and the status remains 'started'. Is this expected behaviour or is there something I should have taken care in the configuration. Kindly help me figure this out.

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