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Resolving error- The master record cannot be determined because the survivorship rules are inactive — Cloud Customer Connect
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Resolving error- The master record cannot be determined because the survivorship rules are inactive

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**This post was created as part of a How to Service Request (SR)

Release:

11.13.22.04.0

Summary of the question:

Customer is using the merge functionality for the very first time and when trying to merge, they got below the error.

"You can't merge the records because the master record can't be determined. (ZCH-105104) Details: The master record can't be determined because the survivorship rules are inactive or not triggered".

Supporting Documents if any:

Duplicate Identification:

Creating a batch: https://docs.oracle.com/en/cloud/saas/customer-data-management/22c/faudm/how-you-manage-duplicates.html#s20030880

Setup: https://docs.oracle.com/en/cloud/saas/customer-data-management/22c/faicd/overview-of-duplicate-identification.html#s20045643

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