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Manually built tickets

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Summary: Is there any way to get the functionality of an assigned work order # on PRE-QUALs rather than just an activity ID?


Content (required): Some customer tickets when built manually (i.e.SSI-IM, SSI-CO) are assigned an ETA work order #. However, there is one customer ticket - PRE-QUAL - that when created, it gets assigned an Activity ID only, no ETA work order #.


Version (include the version you are using, if applicable): 22.5.11


Code Snippet (add any code snippets that support your topic, if applicable):

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