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Sales order not progressing from Shipped status

Received Response
edited Aug 11, 2022 2:30PM in Order Management 2 comments

There are no holds against the sales order

we have tried running both Shipment Advice and Manage Shipment Interface jobs against the shipment number but still no progression of sales order line status

The line status is showing as shipped but it should be in awaiting billing status

Any advice would be much appreciated


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