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OM Cloud - OTM Cloud Integration

Received Response
edited Aug 22, 2022 10:10PM in Order Management 3 comments

Summary: Sending all OM lines together to integration layer (OTM/WMS)

We were one of the very first customer to integrate the combination of OM Cloud, WMS Cloud with OTM Cloud. At the time of implementation, OM could send all its sales order lines together to the integration layer (OIC/ICS) and this will allow integration to send a single payload to OTM to create order release. However, due to few OM bugs/limitations at that time, we had to turn off ship set in OM, which started sending each line individually to OTM.

Reason to turn off ship set (from our consultants at that time) : If one of the lines didn't have inventory at the time of submitting/revising the order, it would prevent entire order from creation/revision.

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