Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
IB Customer is not updated after RMA Receipt — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

IB Customer is not updated after RMA Receipt

Accepted answer



Here is my test case -

  1. Asset#100 is created for customer 'ABC'
  2. Create a RMA line with Service Logistics
  3. Perform RMA Receipt, then Put Away (RMA receipt routing is set as Standard)
  4. Location on Asset#100 is updated, but customer on Asset#100 is not updated

In IB history, I can see the following entry for RMA Receipt for Location Change

What's the reason that IB customer is not updated after RMA Receipt?



Content (required):

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!