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Reorchestrate the new line for split cases — Cloud Customer Connect
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Reorchestrate the new line for split cases

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Summary: Is it possible to reorchestrate the lines in case of split.


Content (required): We have an orchestration flow line as per below :


Scheduling

Custom Pause

Awaiting Shipping

Billing

As per our scenario, in case of partial shipment can we reorchestrate the line 1.2 so that it moves back to Custom Pause or scheduling task?

Currently line is in Backordered or Awaiting shipping status and we can only pick and ship the backordered line.

We want to move the line to custom pause and apply a custom Hold to disallow picking until a specific business criteria is met.

Can we use the compensation rule for Pause step for the same?

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