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Fast Formula for Eligibility Profile — Cloud Customer Connect
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Fast Formula for Eligibility Profile

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in Human Resources 4 comments

Hi,

I've created a Fast Formula that should gather a population by department.

The FF is connected to Eligibilty Profile in Journey.

The target is to identify employee who's under "Customer Care" department node even though is specific department is "Customer Care\General\EN".

For some reason it doesn't work and I'll appreciate your help in understating why.

Below are two parts - the FF and the Value Set that supposed to recognize and return 'Y' if the employee is under the Customer Care 'father' node. I also added a screenshot with the Value Set configuration.

Fast Formula

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DEFAULT for PER_ASG_DEPARTMENT_ID is 0

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