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Trigger journey tasks based on ACTIVATION CRITERIA still visible

Received Response
edited Sep 4, 2023 7:27PM in Journeys 1 comment


We have bee using the conditional tasks for certain cases in the Journey, like the example of the "Are you vaccinated"? If yes, then the "provide Vaccination Certificate" would become available, and if No, then the "Wellness check" questionnaire becomes available. Is there a way for these gray tasks to be invisible until the appropriate answer to the preceding task is given?

We have used the fast formulas related to this allocation criteria,

Also, in case of another task in which we only have "Yes" as allocation criteria, the gray task remains visible even though it has already been answered as NO:

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