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Change drop-down LoV to Radio Buttons on View/Print Benefit Enrollment page — Cloud Customer Connect
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Change drop-down LoV to Radio Buttons on View/Print Benefit Enrollment page

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Summary:

Is there a way for the drop down List of Values to be Radio Buttons instead?

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Path: My Benefits; Benefits Summary; View/Print Benefits Enrollment Page.

We want the person to be able to see all 3 choices (Today; Open Enrollment; Specific Date) and wondered if they could be displayed with radio buttons or something similar, not a drop down list that has an option defaulted and 2 options hidden. (It is a shared component, and I'm guessing that is because the Benefits Administrators will also see the same LoV)


Issue: Employees call the Benefits Service Center because they are a new hire signing up for 2022 benefits (Our OE starts on Oct 26th) but when they click print, it says their elections are not in effect until 2023 (because the LoV defaults to "Open enrollment" ...and this is what we want starting next week) We want to avoid this confusion by showing the various options, prompting the end-user to make a selection before hitting the print button.

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