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Can ODA chat history be configured to be shared across subdomains? — Cloud Customer Connect
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Can ODA chat history be configured to be shared across subdomains?

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Summary:

We have a requirement to have the chat window history persist across subdomains.

Content (required):

Use Case:

  • A user accesses www.domain.com, initiates chatbot, and starts a conversation.
  • The user follows a link on www.domain.com that navigates the user to support.domain.com
  • The chat window should now auto open on support.domain.com with the chat history from www.domain.com


Is this supported using session storage or local storage?

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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