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Oracle sends same dunning letter for customers after first run , second run within 30 days period — Cloud Customer Connect
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Oracle sends same dunning letter for customers after first run , second run within 30 days period

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Summary:

Our client does not wish to send dunning letters to customers who already received the letter once in the same aging bucket.

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Our client does not wish to send dunning letters to customers who already received the letter once in the same aging bucket. For example, we have set up aging buckets for collections with a 30 days difference. We use a 7 bucket aging bucket method and we have the letter templates for Soft (1) , Medium (1) and Hard letter (5) for the buckets. All buckets are separated with a difference of 30 days and the plan is to set up the dunning process to run daily using the Aged Dunning configuration. We wish that a customer who got a

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