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Reminder_Template_Id is not updated as NULL even after disabling the Reminder setup in Journeys

edited Sep 4, 2023 6:57PM in Journeys 1 comment


After disabling the Reminder in Journeys setup, the reminders did not get disabled and we still sending notifications to the users. We had to disabled the reminder from alert composer setup and than we ran 'Attributes Updated During Process Run' process. After this the reminder notification was stopped but still Reminder_Template_Id is not updated as NULL when we checked from backend. Ideally it should be updated so that reminders should stop. in our case reminder notification was stopped becuase the alert was disabled through Alert Composer. Please let me know if anyone has faced such type of issue in

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