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Issues with Cloud dunning (Collections) — Cloud Customer Connect
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Issues with Cloud dunning (Collections)

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edited Dec 21, 2022 7:40AM in Receivables & Collections 5 comments

I have the following two general situations:

1) On the customer site, there are invoices in different currencies – the calculated dunning letter total seems as if it converts currencies to DKK before adding it up.

  • They must have divided the dunning letters in relation to currency
  • The sum must be in the relevant currency - they cannot send dunning letters to foreign customers with sums in DKK

2) If there are invoices on the customer site that partially entitle a dunning letter1 and a dunning letter2, two dunning letters are created - but the total on both dunning letters is the total sum of all invoices

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