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After a balance transfer, absences aren't subtracted from the balance in the new plan — Cloud Customer Connect
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After a balance transfer, absences aren't subtracted from the balance in the new plan

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edited Dec 22, 2022 7:41PM in Workforce Management 1 comment

Summary:

Hello,

We have an employee who was enrolled in Plan B and has a balance of 15 days, and has schedule an absence for 7 days within two months.

Today, he has a promotion and lost Plan B enrollment, enrolling in Plan A after this.

In this new enrollment, the 15 days that the employee had from Plan B were transferred, when making the accumulations up to the month of his absence, we see that it doesn't subtract those days.

Both plans have the box to Transfer Positive Balance and also Disburse positive balance when losing eligibility enabled, in addition, at the level of type of absence they are configured as follows:

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