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Request for more info details not available in history of PO approval after Withdraw — Cloud Customer Connect
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Request for more info details not available in history of PO approval after Withdraw

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Summary:

Why request for more info details not available in the history of PO approval after Withdraw?

Content (required):

We have the below scenario:

  1. PO submitted by Buyer for approval
  2. Approver Requested More info from the Buyer ask to edit the PO
  3. Buyer Withdraws the PO and edit
  4. Submit again for Approval

When Approver receives notification for approval he didn't find the history of the Info requested. Even these details are not available in Document history or clicking on Status.

While checking in the Transaction Console, the system shows all the transaction history.

How business users can see the history of PO including requested info?

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