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Pausing AP Invoice workflow to avoid escalation — Cloud Customer Connect
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Pausing AP Invoice workflow to avoid escalation

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Summary:

We are looking at turning on the workflow escalation for AP invoices so that any invoice not approved within 5 business days will escalate to the Approver’s manager. This is working, however there may be instances when Approver must ‘pause’ or ‘suspend’ the workflow so it does not escalate while they are gathering information before approving. An SCM requisition approver can access BPM and suspend the requisition to avoid escalation, but AP approvers do not have that access without granting them roles which allow too much access. T

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