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Can't log in to my account and can't reset my password

Received Response

Hi, I can't log in to my account and I can't reset my password (I never get the verification email when resetting my password, and I don't get the spam email). I checked my registered email and found that I received an email from the system "Default email has been updated". Is it possible that my account has been stolen? The account is tied to my personal credit card and this could be a risk!

Dear Technical Administrator, is it possible to help me reset my password? Thank you!

Note: I am a free trial account

Do you need a username or registered email

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