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Activate contextual journeys on quick action - Does it launch Journeys regardless of action?

edited Mar 2, 2023 2:39PM in Journeys 1 comment


What are the options when we activate journeys on a quick action that is used for several actions, e.g. Change Assignment.

Content (required):

Quick action 'Change Assignment' is used to start several different transactions; Assignment Change, Job Title Change, Leave, Return from Leave.

All these actions would require different contextual journeys. However, ideally we would like to start out with just one or two journeys.

The question is, when we activate contextual journeys for Change Assignment, do we then need to create contextual journeys for all possible actions?

Or is it somehow possible set some conditions so when you e.g. choose 'Job Title Change' is launches a contextual journey, but if you select 'Assignment Change' as action it continues in the Responsive UI?


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