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Invoice Tolerances Not Working

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edited Feb 6, 2023 3:58AM in Payables, Payments & Cash Management 3 comments

Summary:

We have set up Amount and Quantity Based Invoice Tolerances but the invoices still got put on hold despite being within the Tolerance Limit. The hold reason was always the following: "Total of invoice lines does not equal invoice amount."

Content (required):

I have set up the Invoice Tolerances on the Manage Invoice Tolerances task screen.

I also assigned the tolerances on the Manage Invoice Options task screen.

I then assigned the tolerances, Invoice Match Option and Match Approval at the Supplier Site.

I don't know what else I should do to prevent the invoices from being put on hold if the price difference falls within the tolerance limit.

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