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Invoice Tolerances Not Working

Accepted answer
edited Feb 6, 2023 3:58AM in Payables, Payments & Cash Management 3 comments


We have set up Amount and Quantity Based Invoice Tolerances but the invoices still got put on hold despite being within the Tolerance Limit. The hold reason was always the following: "Total of invoice lines does not equal invoice amount."

Content (required):

I have set up the Invoice Tolerances on the Manage Invoice Tolerances task screen.

I also assigned the tolerances on the Manage Invoice Options task screen.

I then assigned the tolerances, Invoice Match Option and Match Approval at the Supplier Site.

I don't know what else I should do to prevent the invoices from being put on hold if the price difference falls within the tolerance limit.

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