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RightNow Adapter and Integration Cloud attachment api — Cloud Customer Connect
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RightNow Adapter and Integration Cloud attachment api

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edited Jul 12, 2018 2:18PM in Integration 21 comments

Summary

I am looking for the general workflow of using the RightNow adapter to pull files and upload them to integration cloud

Content

We have a functionality called "incident pull" in our application whereby a user in Integration Cloud enters the reference ID of a Oracle RightNow Incident then attaches all the files from that incident into the CEP process. I currently have this working but in a round about way by utilitizing a custom web service instead of the right now adapter. Can someone walk me through the integra here? I have a connection to right using the standard wsdl. It tests fine. Then I build an integration. It starts with a post request that sends in the reference ID of the

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