You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Auto Assign Category and Queue to Service Request created through inbound email?

Received Response
92
Views
4
Comments

Summary:

SRs getting created through Inbound email with basic details (e.g. Title and Problem Description). Is there any way to auto assign a category and queue when SR is created via inbound email? Any documentation which can help what other details can be auto populated in SR which is created via inbound email?

Content (required):

as above

Version (include the version you are using, if applicable):

23A (11.13.23.01.0)

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!