Auto Assign Category and Queue to Service Request created through inbound email?
Summary:
SRs getting created through Inbound email with basic details (e.g. Title and Problem Description). Is there any way to auto assign a category and queue when SR is created via inbound email? Any documentation which can help what other details can be auto populated in SR which is created via inbound email?
Content (required):
as above
Version (include the version you are using, if applicable):
23A (11.13.23.01.0)
Code Snippet (add any code snippets that support your topic, if applicable):
0