What's new in Customer Journeys?

Connect and learn more!
En Route to the Next Activity — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

En Route to the Next Activity

Received Response
54
Views
1
Comments

**This post was created as part of a How to Service Request (SR)

Summary:

How to completely disable automatic En Route to the Next Activity?

Content:

I have removed the option of "Allow selection of the next activity on Complete" when completing an activity and, while I cannot select the next activity (it shows greyed out) the next activity is still set to En Route.

I would like the technician to be able to manually En Route to the activity that they choose.

Release: 22D

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!