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Queue Routing Rules based on SR Title/Summary

in Help Desk 1 comment

Summary:

Queue Routing Rules based on SR Title/Summary

Content (required):

Hi Experts

We have use case from a customer where we need to define queue routing rules based on SR title/summary. I dont find these fields available while we define the rules.

Have you come across similar requirement? Is it possible to achieve this use case?

Please can you share your inputs.


Regards

Karthik


Version (include the version you are using, if applicable):

23A

Code Snippet (add any code snippets that support your topic, if applicable):

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