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How to change the Time Slot on an activity via Message Scenarios

Received Response
edited Mar 1, 2023 1:02PM in Field Service 3 comments


We'd like to modify the Time Slot on activities, during specific situations, and would like to use message scenarios to do so.

Content (required):

There are specific situations where we'd like to change the time slot on an activity to one that correlates to a new Start time after an activity has been moved on the tech's route. For example, if the activity is moved from the original 8-10 time slot, and now has a new Start of 11:30, we'd like to change the Time Slot on the task to 11-12 since the Start time starts with "11:". (We'd like to do this as an inner message step of others when they run successfully.)

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