Unable to download offer in approval

Summary:

Hello - we have a user that receives job offer approvals based on the workflow set up, but they can't seem to download the Offer Letter from the notification. When they click the url nothing happens. They are not part of the offer team. What could be the issue? Thanks!

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Version (include the version you are using, if applicable):

22D

Code Snippet (add any code snippets that support your topic, if applicable):