How to avoid that the extraction by TCC does not generate errors with the special characters

Summary:

The client is trying to make a TCC extraction but the file generated have error with the spanish characters. For example: “Definición- Definici#CD#n”.  

Content (required):

I found this DOC, which describes how a library can be used to fix special characters, but the link to download the library doesn't work. (Document ID 2193954.1) 

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Code Snippet (add any code snippets that support your topic, if applicable):