Best practices for Journeys reporting in Workforce Management - Checklist Real Time subject area?
Subject Area: Workforce Management - Checklist Real Time
Need: Leverage best reporting practices to drive adoption rates and system monitoring for allocated journeys
We are looking for best practices when it comes to OTBI reporting on journeys. We have a couple journeys that have been allocated out to employees in our system. We have low adoption rates and are looking for report suggestions that:
- Gives us metric insights that will assist in identifying a root cause for the low adoption rates
- Basic analyses that will help us better monitor allocated journeys and their statuses (complete, incomplete, etc.)