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AutoRouting Results Report — Cloud Customer Connect
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AutoRouting Results Report

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Summary:

AutoRouting Results input data and ability to make report modifications.

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I know the "Autorouting Results" report includes all work types automatically. Can that be changed? Also, am I able to configure the dashboard within OFSC to exclude the "not routed" work from the "Autorouting Results" report. Finally, is work that is autorouted to a resource but then reordered manually by a dispatcher but left behind the same resource considered autorouted ot manually routed work? I checked through the Cloud documentation for this but it is never explicitly stated one way or another that I could see. Thank you.

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