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Can we have 2 default search lists in DCS to display Open SRs and Closed SRs

Received Response
edited Jun 25, 2018 2:51PM in Digital Customer Service 2 comments


Currently in DCS, OOB default 'Open Service Requests' tab displays both Open and Closed service Requests but the title reads ' Open Service Requests' when the customer logs in. It is little bit confusing, is there a better way to have 2 Search lists one for Open and one for Closed, Open SR should be the default search query?

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