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Emails messages are not formatted correctly in DCS — Cloud Customer Connect
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Emails messages are not formatted correctly in DCS

Received Response
edited Jun 25, 2018 2:54PM in Digital Customer Service 1 comment


Email message is not formatted correctly in DCS, is there a setting that we can enable to display in format the email was sent by customer. Some of these SRs are created using emails in OEC (Oracle Engagement Cloud) not from DCS.

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