Account upgrade to paid from free - upgrade still in progress after weeks

Summary:

I'd like to upgrade my account from free tier to paid, but it has been stuck on "Your account upgrade is in progress"

Content (required):

I chose to upgrade my account, but it says that my account upgrade is still in progress.

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):